Terms of Services

Effective Date:  07/03/2025
Last Updated: 07/03/2025

1. Introduction

Welcome to Elevate Structural Engineering ("we," "our," "us"). By accessing or using our website ("Site") and services, you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Services Provided

We provide structural engineering services, including but not limited to:

• Structural design for new builds and additions

• Alterations including wall removal and beam designs

• Retaining wall & pool design and certification

• Footings & foundation designs

• Pre-purchase structural inspections & reports

• Structural inspections & elaboration reports

All services are provided in accordance with Australian Standards and local council regulations.

3. Use of Our Website

You agree to use our Site for lawful purposes only and not to engage in any activities that may:

• Violate any laws or regulations

• Infringe on the rights of others

• Disrupt or damage our website

• Distribute harmful software, viruses, or malicious code

We reserve the right to restrict or terminate access to our Site if we suspect misuse.

4. Quotes & Payments

4.1 Requesting a Quote

You may request a quote through our Site, phone, or email. Quotes are valid for [X] days and subject to change based on project requirements.

4.2 Payments

• Payment terms will be outlined in the contract or invoice.

• A deposit may be required before commencing work.

• Late payments may result in additional fees or project delays.

5. Project Terms & Client Responsibilities

• Clients must provide accurate project details and necessary approvals before we commence work.

• We are not responsible for delays due to missing permits, third-party issues, or unforeseen site conditions.

• Any changes to project scope after commencement may result in additional fees.

6. Limitation of Liability

While we take all reasonable care in our work, Elevate Structural Engineering is not liable for:

• Indirect or consequential damages

• Losses due to third-party contractor errors

• Delays due to factors beyond our control (e.g., weather, council approvals, site conditions)

Our liability is limited to the cost of services provided unless otherwise stated by Australian Consumer Law.

7. Warranties & Guarantees

• We provide services in compliance with Australian Standards and Building Codes.

• Our work is covered by professional indemnity insurance.

• Structural engineering designs are based on information provided by the client; we are not responsible for errors resulting from incorrect or incomplete data.

8. Intellectual Property

All drawings, reports, and engineering documents provided by Elevate Structural Engineering remain our intellectual property unless otherwise agreed. Clients may use them only for the agreed project and may not distribute or modify them without permission.

9. Privacy & Data Protection

We handle personal data in accordance with our Privacy Policy. By using our services, you consent to our collection and use of your information as outlined in our Privacy Policy.

10. Dispute Resolution

If a dispute arises, both parties agree to first attempt good-faith negotiations. If unresolved, the dispute may proceed to mediation or arbitration in accordance with Australian law.

11. Amendments to These Terms

We may update these Terms periodically. Continued use of our Site and services constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us.