Privacy Policy

Effective Date:  07/03/2025
Last Updated: 07/03/2025

1. Introduction

Elevate Structural Engineering ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website ("Site") or use our services.
By accessing our Site or engaging with our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you contact us, request a quote, or use our services, we may collect:
 

• Your name

• Your email address

• Your phone number

• Your postal address

• Any project-related details you provide

 
2.2 Non-Personal Information
 
When you visit our website, we may collect data such as:

• IP address

• Browser type and version

• Device information

• Website usage data (e.g., pages visited, time spent on site, and navigation behavior)

 
We use this information to improve our website and ensure a smooth user experience.
 
3. How We Use Your Information
 
We use the information we collect for the following purposes:
 

• To provide structural engineering services and respond to your inquiries

• To process quotes and project requests

• To communicate with you regarding your project, updates, or promotional offers (you may opt out at any time)

• To analyse website performance and improve our online presence

• To comply with legal and regulatory requirements
   

4. How We Share Your Information
 
We do not sell, rent, or trade your personal information. However, we may share your information with:
 

• Service Providers & Contractors: When required to fulfill your project needs

• Regulatory Authorities: If mandated by law or legal proceedings

• Business Partners: If working on a collaborative project (only with your consent)

5. Data Security
 
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies
 
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. By using our Site, you consent to our use of cookies.
You can disable cookies in your browser settings; however, this may affect your ability to use certain features of our website.
 
7. Your Rights & Choices
 
You have the right to:
 

• Request access to the personal data we hold about you

• Request correction of any inaccurate information

• Request deletion of your personal data (subject to legal obligations)

• Opt out of marketing communications at any time
   

To exercise any of these rights, please contact us at hello@elevateengineering.com.au

8. Third-Party Links
 
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing personal information.
 
9. Changes to This Privacy Policy
 
We may update this Privacy Policy periodically to reflect changes in laws, business practices, or user feedback. The latest version will always be available on our website.
 
10. Contact Us
 
If you have any questions about this Privacy Policy or how we handle your data, please contact us.